Thank you for choosing wieldwares. We are dedicated to providing thoughtfully selected beauty products and a smooth shopping experience. If you encounter any issues with your order, our customer service team is available to assist you.

For return-related questions or after-sales support, please contact us at support@wieldwares.com. To help us review your request quickly, please include your Order Number and the email address associated with your purchase.

1. General Return Policy

Unless otherwise required by applicable laws, all completed purchases from wieldwares are considered final.

We do not accept returns or exchanges due to personal preference, changes of mind, incorrect product selection, or other reasons unrelated to product quality or order accuracy.

Exceptions may be considered in cases where:

• The product arrives damaged.
• The item has a confirmed quality issue.
• You receive a product different from the one ordered due to our fulfillment mistake.

2. Damaged, Defective, or Incorrect Products

We carefully check our products before shipment. If your order arrives damaged, defective, or contains an incorrect item, please contact us promptly.

Requests must be submitted within 7 days after the confirmed delivery date.

Please email support@wieldwares.com with the following details:

• Order Number
• Email address used for the purchase
• Description of the issue
• Clear photos or videos showing the problem

After reviewing your request, our support team will determine the appropriate resolution.

Depending on the situation, we may provide:

• A replacement product
• A partial refund
• A full refund

All requests are reviewed individually based on the specific circumstances.

3. Refund Processing

If a refund is approved, it will be issued back to the original payment method used for the order.

Please allow approximately 7–12 business days for the refund to appear in your account after processing.

The exact timing may depend on your bank, card issuer, or payment service provider.

4. Replacement Policy

wieldwares does not offer replacements or exchanges for personal preferences such as different colors, styles, or product choices.

Replacement items are only available for approved cases involving damaged products, verified defects, or incorrect items received.

Replacement availability depends on current product inventory.

5. Return Authorization

Please do not send products back before contacting our customer service team.

If a return is required, we will provide further instructions after reviewing your request.

Unauthorized returns may not be accepted and may not qualify for refunds or replacements.

6. Contact Us

If you have any questions about this Return Policy or need assistance with your order, please reach out to our customer support team.

We are committed to handling eligible requests carefully and providing helpful after-sales support.

Brand Name: wieldwares

Company: ZHOUFENGMS INC

Email: support@wieldwares.com

Customer Service Phone: +1 330-312-1095

Business Address: 452 S Lincoln St 
Denver CO 80209
US